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Terms and Conditions

Visitor rules

Visitor Rules

These Visitor Rules are an integral part of the Terms and Conditions of Švanda Theatre in Smíchov, and they stipulate the conditions that the Buyer (hereafter referred to as the ‚audience member‘) must comply with in all areas of the theatre to which he has access based on the purchase of a ticket or for another reason. The audience member must respect the Visitor Rules in all areas of the theatre. By purchasing a ticket, the audience member agrees to the Terms and Conditions of Švanda Theatre in Smíchov and to these Visitor Rules, and undertakes to comply with them.

The Visitor Rules of Švanda Theatre in Smíchov are without prejudice to the audience member’s obligations arising from generally binding legal regulations, good manners, rules of politeness and decent behaviour, as well as obligations arising from organizational instructions.

Every audience member entering the theatre must present a valid ticket. Audience members without a valid ticket will not be allowed to enter the auditorium. If they do not prove that they have a ticket, they will be asked to leave the theatre and, if they disobey, they will be escorted out. The ticket is valid exclusively for the specified day, hour, row and seat. Each audience member must have a separate ticket. A duplicate can be issued for lost tickets purchased at the box office and online. In this case, you must request a duplicate at the box office.
The ticket is only valid unaltered, undamaged, complete, i.e. with a control slip, and it entitles buyers to one entry to the Main Hall or the Studio. Any tampering with the ticket shall invalidate it; the holder cannot be admitted to the auditorium with such a ticket. Forging a ticket is a crime. Tickets are checked by the auditorium staff.
For the reason stated in § 1837, letter j) of the Civil Code, it is not possible to withdraw from the purchase of a ticket, because it is a contract for the use of free time and the show to which the ticket entitles the buyer (each show has a specified date).
Tickets can be exchanged for another date of the same show or for a different show, but no later than 7 working days before the show. Method of exchanging tickets:
* if the original tickets were purchased at the box office - the exchange must be made in person at the box office – if the price of replacement tickets is higher, their value must be paid in cash or by card, otherwise we will not refund the price difference.
*Online at the theatre's website/E-ticket - you need to send an exchange request to info@webticket.cz (you must specify the date and name of the replacement show and insert the original tickets in the attachment) - tickets purchased online cannot be exchanged for tickets of a higher value; if the price is lower, we will not refund the difference.'
*For other vendors (Ticketportal) - the exchange must be made at the given vendor according to his conditions.
When a show is changed or cancelled, the audience member is governed by the provisions of the Terms and Conditions of Švanda Theatre.
The right to change shows is reserved.
The theatre building opens 30 minutes before the show starts, and entry to the auditorium is allowed 15 minutes before the show starts, unless otherwise determined by theatre operations in both cases.
An audience member who arrives late, i.e. after the performance starts, cannot be seated in the auditorium. In the case of a show with an intermission, the audience member may be admitted to the hall during the intermission. In the event of a concert, the audience member can only be allowed into the hall between performances.
The audience member must respect the instructions of the auditorium staff and other authorised persons of the theatre, and is obliged to comply with all written instructions published in the audience areas.
Authorised employees of the theatre have the right to deny entry to persons under the influence of alcohol or narcotic and other psychotropic substances, with weapons, or accompanied by animals, the only exception being guide and assistance dogs for disabled persons. Entry to the theatre premises is also not allowed to ‘unclean’ persons or persons who disrupt the course of the event, endanger the safety of other spectators, do not follow the Visitor Rules and do not heed the instructions of authorised persons.
For disabled spectators in wheelchairs who do not have the option of seating in the auditorium, two seats on the ground floor in the 2nd row on the left, one seat in the 3rd row on the left and one seat in the 1st row in the Studio are reserved in the Main Hall. This option for shows by guest groups and concerts may be limited depending on the nature of the performance. Seats must be reserved in advance at the theater box office, or the audience member shall not be let into the auditorium.
At events and shows, we recommend that audience members wear suitable social or formal clothing. Audience members must respect the normal customs expected when visiting a theater performance with their appearance, clothing and behaviour.
Children must have their own ticket, unless stated otherwise. Children from 3 years of age must pay an entrance fee, while younger children may enter free of charge and sit on their parents' lap. A parent, legal representative, educational supervisor or chaperone is responsible for minors and their behaviour.
Before the show begins, the audience shall be asked to turn off or silence their mobile phone, and any use of it that may disrupt the flawless course of the show is prohibited for the duration of the show.
It is prohibited to take photographs, make audio or video recordings, or infringe copyright in any other way during the performance.
Audience members are required to leave outerwear, hats, umbrellas, shopping bags, etc. in the cloakroom. This service is free. The theatre is not responsible for damage to items stored in the dressing room that are not normally stored in the dressing room (e.g. valuables, documents, keys, mobile phones or other electronic devices).
If an audience member loses a cloakroom token, they shall be asked to pay CZK 100 and they will be the last to receive their belongings after they provide a detailed description of them. In the event of loss of a cloakroom token or ticket, the theatre shall not be liable for any damage caused if another person collects the deposited item based on the presentation of this token or ticket. The audience member must pick up items left in the cloakroom no later than 20 minutes after the show ends.
It is forbidden to bring large luggage into the auditorium for safety reasons. Strollers can only be stored in the theate in reserved places upon agreement with the auditorium staff, and only until the capacity is full. It is not allowed to leave a child in the stroller unattended during the show. Bicycles cannot be stored in any area of the theatre.
Refreshments can only be consumed in designated areas. Bringing food and drinks in glass containers into the auditorium is prohibited. Only drinks in resealable plastic containers are allowed. The audience is obliged to keep the theatre premises clean and orderly.
Audience members are only allowed to be in designated areas. It is forbidden to enter areas reserved for theatre staff and all backstage areas, except when accompanied by a responsible employee. Audience members should move carefully and responsibly in all these areas. In the event of a fire, everyone is obliged to obey the instructions of the theatre staff.
In the event of an evacuation from the theatre premises, every person on the premises at the time is obliged to follow the evacuation plan and the instructions of the fire patrol, the auditorium staff and other authorised persons managing the evacuation. Upon their call, everyone is obliged to leave the building immediately following the designated routes marked with green arrows and signs marking escape routes.
In the event of sickness or injury to any person, anyone who observes this fact must notify the auditorium staff or the auditorium inspector. The auditorium staff has a first aid kit available.
The premises of the theatre are cultural facilities, in which every person should behave in such a way as not to damage the equipment or pollute the interiors. Smoking (including electronic cigarettes) is prohibited in all areas.
If an audience member causes damage and violates these Visitor Rules by their own will, due to obvious negligence or malicious intent, a protocol will be drawn up with them on the spot. In case of the viewer's unwillingness to prove his identity or other non-cooperation with the auditorium staff, the assistance of the Police of the Czech Republic will be requested (§ 63 of Act No. 273/2008 Coll., on the Police of the Czech Republic). The scope, amount and method of compensation will be determined according to applicable regulations.
Everyone entering the theatre agrees, without further notice, to the free use of their image or likeness on video, transmission or reproduction of the performance for commercial or promotional purposes, within the scope of displaying all or part of the auditorium, corridors and foyer in connection with the theatre, the organizer of the event and his contractual partners.

Thank you for understanding and respecting the provisions of the Švanda Theatre Visitor Rules. The Visitor Rules are also available for viewing by auditorium inspectors.